Chilliwack Urgent and Primary Care Centre (UPCC)

The Chilliwack UPCC is for patients who require medical attention within 12 – 48 hours but are not emergent.

The Centre provides timely, non-emergency treatment for patients in the communities of Chilliwack, Agassiz/Harrison and Hope as well as communities in the Fraser Canyon. Service extends to Boothroyd and also includes regional Indigenous communities, Sunshine Valley and Manning Park.

Examples of when to access urgent care:

• Cuts that need stiches
• Skin, sinus or lung infections
• New wounds, including burns
• New or worsening pain
• New mental health issues such as low mood, anxiety or depression
• New nausea and diarrhea
• New pain or burning when peeing

For life-threatening illnesses or injuries, please call 9-1-1 or go to the emergency department to be assessed and treated immediately. Patients experiencing chest pains, head injuries or broken bones cannot be treated at the Centre and should always attend their local hospital’s emergency room or call 911.

If you need urgent care, your first step is to register as a patient.

If you don’t have a critical or life-threatening illness or injury, learn about your other care options.

1. Register as a patient

You will need your BC Services Card with your Personal Health Number. Choose one of these two ways to register:

• Call your nearest Urgent and Primary Care Centre.
  or
• Go to your nearest Urgent and Primary Care Centre. Please note: Going to the centre does not mean you will get help faster. People with the most urgent medical concerns are helped first.

2. Speak to an urgent care nurse

After you register with a UPCC, the next step is to speak to an urgent care nurse. A nurse will call you on the phone within 24 hours. Most people are called within two hours. The nurse will ask you more questions about your health concern.

3. Get the care you need

The nurse may ask you to come to the Urgent and Primary Care Centre at a certain time to see a member of the care team. Or, the nurse may give you suggestions for how you can get the care you need.

If you do not have a primary care provider and are looking for a family doctor or nurse practitioner please register online here.

Take a look at the Chilliwack and Fraser Health Rural Community Service Directory for general information about local services, useful handouts and videos.