James Bay Urgent and Primary Care Centre (UPCC)

You can visit this clinic for same-day care if you have a health concern that should be seen within 12 to 24 hours. For life-threatening emergencies, call 9-1-1 or go to the nearest emergency department.

Your family doctor or nurse practitioner knows your health-care needs best and may be able to offer you an appointment. If you can’t see them, we’re here to help.

How to Get Care at This Clinic

By appointment: Call 1-833-688-8722 when the clinic opens to book.
A nurse or team member may ask you a few questions to match you with the right care.

When to Come to This Clinic

Do you have a health concern that needs attention but isn’t an emergency? You can visit this clinic with these conditions, which should be seen within 12 to 24 hours:

Common Illnesses

• Coughs, colds, sore throat
• Ear infections
• Urinary tract infections (also available through pharmacy)
• Allergic reactions or asthma (if you have trouble breathing, call 9-1-1)
• Skin conditions (rashes, skin irritation, minor wounds or itchy spots)
• Stomach pain, nausea, vomiting, diarrhea and constipation
• Minor illnesses, fevers or infections in children
• Infections or abscesses
• Mental health concerns such as low mood, anxiety and depression

Minor Injuries

• Sprains and strains
• Stitches for cuts
• Suture removal
• Stabilizing you for hospital transport if needed

Reproductive and Sexual Health

• Pregnancy testing and options
• STI testing and treatment
• Support and care after sexual assault

When to use the Emergency Department (ER)

If you or someone in your care is experiencing a life-threatening medical condition or serious injury, do not hesitate to go to the nearest emergency department or call 9-1-1. To find examples of urgent medical conditions that require immediate care, visit islandhealth.ca/Find-Care.

Take a look at the Victoria – South Island Pathways Community Service Directory for general information about local services, useful handouts and videos.